Shipping policy
Shipping Information
ETA Seoul Co., Ltd.
Shipping Origin: South Korea
Customer Service: customerservice.etaseoul@gmail.com
All orders ship from South Korea via EMS, DHL, or FedEx. Tracking may take up to 5 business days to update. Orders are processed Monday–Friday, excluding Korean national holidays.
About ETA Seoul — Purchasing Proxy Service
ETA Seoul operates as a purchasing proxy (구매대행). All items are sourced on-demand directly from Korean brands on your behalf. By placing an order, you agree that ETA Seoul acts as your purchasing agent, not as a direct retailer holding inventory.
Shipping Rates
- United States & Canada: USD 29
- Europe, Oceania & other regions: USD 25
- Asia (excluding Australia): USD 19
- South Korea (Domestic): USD 2
Shipping fees do not include duties or taxes payable upon delivery.
Delivery Timeframes
- North America: 7–14 business days
- Asia Pacific: 5–10 business days
- Europe & Other Regions: 10–21 business days
Order processing time: 1–3 business days.
Returns & Defective Items
Simple returns are not accepted. ETA Seoul is a Final Sale purchasing-proxy service.
For defective or incorrect items:
- Contact us within 7 days of delivery with photo or video evidence
- Return only supported via a US-based forwarding address — direct international returns not available at this time
- Full refund issued within 7 business days after receipt and defect confirmation
- Return shipping to our US forwarding address covered by ETA Seoul
See our Refund Policy for full terms.