FAQ

Are your products authentic?

Yes. 100% of our products are authentic. Items are sourced on demand from official brand channels in Seoul.

How long does shipping take?

We ship worldwide via EMS, DHL and FedEx. Delivery takes 5–21 business days depending on your region.

Do I have to pay import duties or taxes?

Orders are shipped duties unpaid on delivery (DDU). The recipient is responsible for paying any import duties and taxes charged by the destination country.

What is your return policy?

All sales are final. However, we offer a full refund for defective or wrong items.

How can I contact you?

Email us at customerservice.etaseoul@gmail.com.