Refund policy
Final Sale Return Policy
Effective 2026-09-20 · Version v2026-09-20-proxy-forwarding
ETA Seoul operates on a Final Sale basis. All items are sourced on-demand from Korean brands after your order is placed. As a purchasing-proxy model, we cannot maintain return inventory.
No Simple Returns
Simple (change-of-mind) returns are not accepted under any circumstances. This includes: item does not fit, color appears different, no longer wanted, or changed mind after ordering.
Defective or Wrong Items
ETA Seoul operates as a purchasing proxy — we source items directly from Korean brands on your behalf. Refunds for defective items are processed only after the item has been received at our designated forwarding address and the defect confirmed.
Return is currently only supported via a US-based forwarding address. Direct international returns from other countries are not supported at this time.
Defective item process:
- Contact customerservice.etaseoul@gmail.com within 7 days of delivery
- Include order number and photo or video evidence of the defect
- We will provide a US forwarding address upon approval
- Once received and defect confirmed, a full refund is issued within 7 business days
- Return shipping costs to our US forwarding address are covered by ETA Seoul
For full details, please see our Shipping Policy.
Statutory Consumer Rights
Nothing in this policy excludes your statutory rights. EU/UK: 14-day cooling-off period applies. Norway: Angrerettloven §21. Taiwan: §19. UAE: Federal Law 15/2020. Australia and Singapore: consumer guarantee rights are not affected.
Contact
Email customerservice.etaseoul@gmail.com
Policy version: v2026-09-20-proxy-forwarding · Last updated 2026-09-20